I have no internet at all. I rebooted turned it all off and still nothing …
As I mentioned in Several weeks issue - #6 by Nathalia
Your antenna is misaligned, and your modem is suffering offline events due to this, along with bad signal quality. You might want to consider attempting a self-repoint.
You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?
If a self-repoint doesn’t sound viable, then we can look into scheduling a technician visit to fix your setup and improve your experience.
I see that you were able to schedule a service call today with the scheduled date of May 31st. The technician will be able to sort out all the equipment issues then 
If you need any assistance, let us know. We’ll keep track of your service call in the meantime.
Hi again @powellbridget
How has your connection been after the service call?
Please let us know if you’re no longer experiencing issues with slow speeds.
I see that you also have a topic open regarding Usage: Internet usuage - #2 by Nacho
If you still need help with that, feel free to reply