No internet speed at all

I have no internet at all. I rebooted turned it all off and still nothing …

Hi @powellbridget

As I mentioned in Several weeks issue - #6 by Nathalia

Your antenna is misaligned, and your modem is suffering offline events due to this, along with bad signal quality. You might want to consider attempting a self-repoint.

You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?

If a self-repoint doesn’t sound viable, then we can look into scheduling a technician visit to fix your setup and improve your experience.

I see that you were able to schedule a service call today with the scheduled date of May 31st. The technician will be able to sort out all the equipment issues then :slight_smile:

If you need any assistance, let us know. We’ll keep track of your service call in the meantime.

Hi again @powellbridget

How has your connection been after the service call?
Please let us know if you’re no longer experiencing issues with slow speeds.

I see that you also have a topic open regarding Usage: Internet usuage - #2 by Nacho
If you still need help with that, feel free to reply :slight_smile: