Several weeks issue

Hello again @powellbridget

I have some new information regarding your issue.

While investigating your account, we identified a bad weather event on April 11th that seems to have caused many problems with your setup.

Your antenna is misaligned, and your modem is suffering offline events due to this, along with bad signal quality. You might want to consider attempting a self-repoint.

You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?

If a self-repoint doesn’t sound viable, then we can look into scheduling a technician visit to fix your setup and improve your experience.