Thanks Nathalia. I’ll let you know if anything changes.
-Ron
1 Like
With this issue, why do I need a technician? The Wi-Fi Modem was a self-install upgrade from the SurfBeam 2. Why can’t I just have a new unit sent to me and I’ll install it and return the original unit?
Hi @Ronman68 ,
All modem swaps require a tech visit to also repoint and peak your antenna – the only exceptions being upgrades, like your previous swap.
Okay, I didn’t realize that the tech was going to also check the antenna. My current RX SNR is 10.00, so it shouldn’t need much.
1 Like
Hi, @Ronman68,
I see that the visit was completed on 7 Dec. How is the system now?
One last thing: if you usually watch videos with your Viasat internet, you might like the new feature called Data Saver. It’s still experimental, but it already helped a lot of customers save data.
The Data Saver basically reduces the bandwidth for video downloads, you can learn more about it in this post: Announcing the Data Saver Feature Experiment!
To sign up for the feature, you just need to fill out this form: https://forms.gle/pdgvMoFk4iRkBGei8 (then let us know here in the forum)
I cancelled the service call. To keep the wi-fi enabled after reboot, the Network Mode has to be set to Mixed. I had it set to Wireless-N only.
Hi @Ronman68 ,
I see!
Have you confirmed that this has fixed your Wi-Fi issue upon reboot?
If so, I’ll be marking your reply as the Solution 
for future reference, in case we find another customer with this problem, as it was previously unknown to us. 
Yes, with the Network Mode set to mixed, the modem can be rebooted by removing power or using the My Viasat app and wi-fi always comes back. I did this several times by both methods and the modem always had wireless connectivity. I guess it wants to be set to allow all 802.11 protocols (a, b, g , or n).
1 Like
Understood! I’m glad everything’s back to normal.
I’m sorry we couldn’t help you, but we’re grateful for the feedback as it will allow us to solve future issues.
Hi @Ronman68,
Do you use the Wi-Fi over a third-party (non-Viasat) router? Or do you connect directly to the Wi-Fi created by your Viasat modem?
We are trying to further understand the root cause in order to fix any existing bugs that could be affecting other customers.
Thanks,
Nacho
Nacho,
I have the Wi-Fi Modem and I use the wi-fi that is integrated into the unit. As I stated before, as long as the Network Mode is set to “mixed”, a reboot does not cause any issues.
-Ron
1 Like