Unusable service, support needed

Hi @isitfr26 ,

I’m sorry about your experience.

Speed Check isn’t functioning for all clients at the moment, so if you want to check your speeds you can use fast.com while our tool is being fixed.

It seems like your antenna is mispointed, that probably has affected your internet experience.

You might want to consider attempting a self-repoint. You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?

If a self-repoint doesn’t sound viable, then we can look into scheduling a technician visit to repoint your antenna and improve your experience.