Hi, @gear_jammer76,
Thanks for your message.
There are two problems we need to check: bad speeds and unexpected usage.
For the bad speeds
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Do you remember when that issue started to happen? Is it happening all day long or at specific hours only?
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I could not reproduce the bad speeds.
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I need you to send us a speed test from your modem, as described here: How to run a speed test from my modem? - Slow Speeds - Viasat Support Forum
It’s important to follow those instructions so we can get all the information we need. Basically, you’ll need to use the Viasat browser, go to Viasat speed check page, log in with your My Viasat account, and then run the test
For the unexpected data usage
We can check and provide you with the usage details (for the current and the previous billing cycle). That way you can tell us if there is anything you do not recognize. However, we need your consent to do that, is that ok for you?
If you give us your consent, I’ll create a new topic to keep track of this issue (and I’ll leave this topic just for the speed problem).