Speed so slow can't even watch tv

Hi, @gear_jammer76,

Thanks for your message.

There are two problems we need to check: bad speeds and unexpected usage.

For the bad speeds

It’s important to follow those instructions so we can get all the information we need. Basically, you’ll need to use the Viasat browser, go to Viasat speed check page, log in with your My Viasat account, and then run the test

For the unexpected data usage

We can check and provide you with the usage details (for the current and the previous billing cycle). That way you can tell us if there is anything you do not recognize. However, we need your consent to do that, is that ok for you?

If you give us your consent, I’ll create a new topic to keep track of this issue (and I’ll leave this topic just for the speed problem).