I just checked my internet speeds at speedcheck.viasat.com and my upload speed are 0.4 mbps I think I had better luck with dialup. It’s been over a week with these slow speeds. Worst internet ever.
Hi @dubesplace,
I’m sorry to hear you’ve had this bad experience with the Viasat Service.
I just ran a speed test from your modem and I see good results:
To help me troubleshoot your issue could you share your results with me?
You can follow this tutorial: How to run a speed test from my modem?.
Please notice that for us to get the most information about your test you need to do this process using the Viasat Browser, you can download it here: https://browser.viasat.com/.
Thank you,
Avner
I find that convenient I just ran 3 more tests. Same problem.
Hi @dubesplace,
Could you share those results with me?
You can go to your history page, take a screenshot of each one of the
tests you ran and then you can post them here for me to take a look
and to try to find a reason for the speeds you’re experiencing.
Thank you,
Avner
Hi @dubesplace,
Thank you for sharing your screenshot with me,
but unfortunately, it has not all the information we need.
As I mentioned in my first reply, we’ll need a full diagnosis from you, both device and modem speeds. You’ll have to follow this tutorial to share with us all the important metrics we want to capture: How to run a speed test from my modem?.
Thank you,
Avner
Hi, @dubesplace,
Thanks for sending the results. However to have more information about the issue you need to be logged in to the speed check app.
Please follow these steps:
1 - Open the Viasat browser
2 - Go to Viasat Speed Check
3 - Log in with your My Viasat account
4- Run the test and take a screenshot of the entire result
We need to check the condition of your modem/router, that’s why we are asking for that specific test.
Thanks for your cooperation
I was signed in to the site and I’m hard wired to the modem.
Hi, @dubesplace,
I see. Is that happening with all of your devices?
Could you try running the test again using Wi-Fi?
By the photo you sent, it looked like you were not logged in
When you are logged in to the app, there is an avatar image instead of “LOG IN”
Looked signed it… And just so you know I’ve owned my Satellite for at least 6 years… So it’s kinda old. And yes it’s the same on my phone
Hi @dubesplace,
Thanks for sending that screenshot.
Just to double check, are you on the Viasat Browser? Speed Check should look like this for you on the Viasat Browser:
