Hi @Gio,
Sorry about the slow reply. I looked at your account and everything seems healthy, but we can continue to troubleshoot to make sure we can improve your experience. It sounds like you are experiencing 2 separate issues:
- Bad Zoom (video skips and is blurry)
- Reaching data limit too fast
Some questions:
- Bad Zoom: The speeds you shared with us are very good. Would you say that the issue is a delay (latency) in the audio/video in Zoom calls?
- Reaching data limit too fast: Is it ok if we take a look at your usage data? That way we can identify issues and provide a recommendation to optimize.
Finally, could you please run a full diagnosis using https://speedcheck.viasat.com/ and sharing the results with us? This will help us rule out speed/Wi-Fi issues. Here are some instructions to run the full diagnosis: How to run a speed test from my modem?
Thank you,
Nacho