Down load speed is horrible

In the pass week I have experience very slow speed I have enough data usage and pay a healthy amount for this plan I have I need help when I started with viassat there was no issues it served the purpose working from home but lately it has been horrible with just applying 11 dollar credit back to my account for a week and 2 days of slow speed

Hi, @Canona_Powell,

Thanks for your message.

Just to confirm: the service was working until one week ago, and then you started to see slow speeds, right?

Does that happen all day long? Does that happen with all of your devices?

One last request: please run a speed test from your modem, as described here: How to run a speed test from my modem? - Slow Speeds - Viasat Support Forum

When you complete the speed test, please send us a screenshot of the results.

Hello and yes one week and 2 days ago it happened everyday causing issues, I work from home I selected a plan that would serve my purpose and when I do a speed test the results are not what was promise or advertised viasat speed test .com

Hi, @Canona_Powell,

Did you do the speed test? Maybe there was an error when you attached the screenshot because there is no file in your message.

Could you try sending it again?