Hi @Lori_Winegarden, I’m creating this separate topic to follow up on your problem.
I’ll take a look at your case and reach out back to you with updates soon.
We changed some configuration on your account yesterday, and when I checked I could see better speeds (download and upload).
Please let us know if you see any improvements.
No improvements current speed test is 5 dl and 1 upload. Basically I’m paying a lot of money for only Netflix at this point.
Thanks for reporting the current speeds. We’ll keep investigating and we’ll let you know once we have any updates.
Upon taking a look at our system I realized that the configuration we had changed for your account was reset for some reason.
Right now it seems to be working again, and I see good speeds:
Could you test it on your side and give me some feedback? You can follow this tutorial: How to run a speed test from my modem?