Slow speeds, cannot stream

[avnerjose]

Hi @Lori_Winegarden, I’m creating this separate topic to follow up on your problem.

@Lori_Winegarden

My speed test is 1.6 download and 0.3 upload if I’m lucky no other device in use cannot use on phone at all because my phones speed test is 16.4 download and 4.5 upload we can only stream Netflix sometimes on the roku prime doesn’t work half the time Hulu doesn’t work half the time this is while only having one single device online I have yet to have a speed test show me over 0.3 upload yet for this service

[avnerjose]

Hi @Lori_Winegarden,

I’ll take a look at your case and reach out back to you with updates soon.

Thank you,
Avner

[Anderson]

Hi, @Lori_Winegarden,

We changed some configuration on your account yesterday, and when I checked I could see better speeds (download and upload).

Please let us know if you see any improvements.

Thanks!

[Lori_Winegarden]

No improvements current speed test is 5 dl and 1 upload. Basically I’m paying a lot of money for only Netflix at this point.

[Lori_Winegarden]

Current speed test.

[Leo]

Hi @Lori_Winegarden,

Thanks for reporting the current speeds. We’ll keep investigating and we’ll let you know once we have any updates.

Thanks,
Leonardo

[avnerjose]

Hi @Lori_Winegarden,

Upon taking a look at our system I realized that the configuration we had changed for your account was reset for some reason.

Right now it seems to be working again, and I see good speeds:

Could you test it on your side and give me some feedback? You can follow this tutorial: How to run a speed test from my modem?

Thank you,
Avner