Hi @Tina_mj ,
We are very sorry that your experience up to this point with Viasat didn’t match your expectations, we’ll do our best to help you with that.
Could you please run an advanced speed test, that includes the speeds from your modem as well? Here’s an article with detailed instructions: How to run a speed test from my modem?
You can post your full results to this same thread.
Thanks,
Leonardo