Slow internet and NO internet

Hi @Sorensendana2013 ,

Are you still having issues with your connection? Here’s the modem speeds I’m getting when I run a remote test:

These are excellent results, so if you’re still experiencing the issue, we must figure out why these speeds aren’t being translated to your usage experience with the service.

If this is the case, can you please run a complete speed diagnosis using This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues, as well as a few other possible factors.

You’ll find the instructions to run the test here: How to run a speed test from my modem?