Slow download and upload speeds

Help me fix my slow speeds and intermittent connectivity.

  • Problem description: Slow speeds in both directions
  • What were you doing?: Browsing the internet (banking, shopping, etc)

This post was generated on SpeedCheck

Hi @rcnlwright ,

We’ve sent you a direct message requesting additional info before we can proceed with helping you.


Hi @rcnlwright ,

I managed to find your account with the info you provided, thanks!

Right away I can see that your antenna has been mispointed for a while now, that may be the sole underlying cause of your slow speeds.

You might want to consider attempting a self-repoint. You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?

If a self-repoint doesn’t sound viable, then we can look into scheduling a technician visit to repoint your antenna and improve your experience.