Looking for assistance we are experiencing very slow speeds, ran a diagnostic test it stated issue with alignment and maybe modem. to call for service. is this something that can be rectified by myself? or do I need a texh to come out.
Hi @Tim1887 ,
Sorry about the slow reply.
Our team confirmed that your antenna has been mispointed for some time.
You can attempt a self-repoint if it seems feasible. You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?
If a self-repoint doesn’t sound viable, then we can look into scheduling a technician visit to repoint your antenna and improve your experience.
Thanks,
Isabela
I will.need the install key to repoint.
Hi @Tim1887 ,
I have send you the install key via private message.
Please let us know if you need any more help.
Thanks,
Isabela