4 months in and I’m fed up. Cant watch current affairs/movies without constant disconnections and major delays especially with Live sports. Up speeds have never gone past 7mbs. Is there anyone who has had a positive experience with Viasat??
Hi @Peetah
Sorry about this experience you’re having with Viasat.
I see that your modem has been having frequent offline events, so this may be related (or the cause of) to your slow speeds.
As a sidenote, all Viasat plans only offer upload speeds of up to 3Mbps, so 7Mbps is quite good 
However, I imagine that download speeds and/or buffering might be what you are having issues with, right?
While we investigate your setup, could you please run for us a few preliminary speed tests?
You can follow the full guide here for our Advanced Speedcheck, which runs a full check on your network, modem, and device: How to run a complete speed diagnosis.
Important notes about the advanced speedcheck:
This is not yet available for iPhones, so please try to run the tests on an Android device, or a computer if possible. Also please make sure to be logged in to the Speedcheck website, and using the Viasat Browser, so we can see your results history, and cross-check the speeds between your modem and devices.
I know this seems a bit more complicated than usual tests, but this preliminary diagnostic tool helps us in identifying (or confirming) many different issues.
Thank you!
Hi @Peetah
I noticed that you only ran a device speed test, and not the full advanced speedcheck.
That is indeed a low speed, but it’s possible your modem is receiving higher speeds, which sometimes happens due to Wi-Fi issues, and other signal quality problems. The advanced speedcheck (using the Viasat Browser) allows us to cross-check the speeds between your modem and device at the exact same time.
I’ll attach the full guide below in case you’ve encountered any issues.
Please, follow the guide below and let us know if you experience any issues while testing:
CLICK HERE FOR INSTRUCTIONS.
- You can download the Viasat Browser here: https://browser.viasat.com/.
- After you install the browser, you need to be logged in on speedcheck.viasat.com.
- To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
- The credentials for this login are the same as the ones you use for MyViasat.
When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:
The Modem Speed Test is currently not compatible with iPhone/iOS devices. If you don’t have an Android mobile device, please run the test on a computer.
I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate other factors.
Thank you!
Hi @Peetah
Thanks for the detailed info.
Do you happen to have any extra Routers that you could use alongside the Viasat Modem? It appears the Wi-Fi signal on your SB2+ model is not optimal.
No i do not have extra routers
Hi @Peetah
Within the Forum we often recommend these 2 Router alternatives to use along Viasat SB2+ Modems (the one your setup uses):
These are both very good Routers and help in amplifying the Wi-Fi range and quality throughout an average-sized house.
By the way @Peetah
Have you had any recent bad weather? Is it possible that rainwater has gotten inside your antenna? I’ve found a few errors in your modem’s history that could indicate this.