My speeds are super slow and consistently not even close to Viasat commitment

My upload and download speeds are horrendous. Less than 3mps even though I haven’t used even 1/2 of my high y data this month. Has continually been getting worse.

Hi, @drham1,

Thanks for your message. I’m checking that now, once I have some feedback I’ll let you know.

Hi, @drham1,

When you have a chance, please a modem speed test, as follows:

1 - Open the Viasat browserthis test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test (wait for both tests - modem and device - to complete)

By following those steps, I’ll be able to see the results and check if you have issues with your Wi-Fi. We’ll need that information to better investigate the issue.

Sorry for the inconvenience, and thanks for your cooperation!

Look at the history, it appears if it uses the College Station server as the optimal the readings are significantly better than the Huntsville site.

. Less than 3mps from Huntsville and almost 20 from College Station.

HI, @drham1,

Thanks for sending the results!

When you ran the test were you using Viasat Browser and logged in with your My Viasat account?

I forgot to mention that the advanced diagnostics speed test does not work for iOS devices, so if you run the test on an iPhone we’ll not be able to compare Wi-Fi and device speeds or see the history of tests.

At this moment the speeds look good on your modem

Are you still seeing bad upload speeds now?