This company has horrible customer service! I disconnected my account in 2018 and returned my equipment at that time. They reached out via debt collectors in 2022 saying the equipment wasn’t returned. WHERE DID THIS COME FROM 4 YEARS LATER?!? They are now trying to scam me out of $300 and won’t speak with me on the phone because the account is too old? Absolutely insane. This company has been a headache since day 1! Now that im reading the other reviews it appears they have a track record of doing this to people. WHAT A SCAM!! BEWARE!!!
after reading of other dealing with this issue, maybe we need to rise up and have a class action lawsuit against viasat! They tried to do this same thing to me in 2019 and I was able to resolve it, but they tried to pull this same BS with me again in 2022. when is enough enough?!?!?!?!
Sorry about this experience. I will escalate this issue to our billing team and ask them to look into it, I hope to have an update soon.
Not a bad idea, something has to be done there are too many people having the same problem.
Where’s the data?
Just a follow-up: we’re still working to remove the account from the collections.
We’ll hopefully have some updates on that soon.
Sorry for the inconvenience.
We’re still looking at this case, sorry for the delay.
I received the information that one of your accounts was removed from collections last August, but there is another one still in collections. We’re talking to the responsible personnel to try to expedite the process.
Sorry for the inconvenience
Hi @Asha_wilson ,
We’ve contacted the internal team about your matter and none of your accounts are in collections on our system. Have you still been receiving these collections calls?