Buyer beware, Viasat is charging me for equipment I returned

1

After being a good Viasat customer I returned my equipment when I moved. Months later, Viasat sent me a bill for over $300.00 for the equipment. On two occasions, I spoke with Viasat customer service. We tracked the shipment online. On both occasions Viasat verified that the equipment had indeed been returned. I still have the receipt and proof of delivery from UPS. One year later Viasat sent me to collections for that equipment that I returned. Their customer service will not communicate with me. Is this extortion? They are threatening my credit rating if I don’t pay for equipment that I returned. Viasat has some sort of internal issue that is causing this problem. I am not the only person that is complaining on the internet about this issue. Buyer beware. This could happen to you if you engage with Viasat.

2

Hi @user15, we are sorry about this experience. We are taking a look at your account and hope to have an update by tomorrow, we’ll need to check with a few different teams.

4

Hi @user15 we are waiting to hear back from a few teams, but hope to provide a solution later today. Thanks.

5

Also, I did see the documents you sent that confirm the delivery so I’m asking the equipment returns team to try to reconcile this. Thanks for your patience.

6

Solution was communicated to customer over Direct Message.

7

Nacho,

Yes, I received a call stating this was resolved and that I owed nothing, but I asked for it in writing, I have not received it yet. This is important to me as I have been told twice before it was taken care of.

8

Hi @user15 ,

I will ask the personnel for an ETA on when everything will be fully resolved, and we will get back to you soon.

Thanks,
Leonardo

9

Sent details to customer over DM.

10

Thank you for resolving the issue and removing me from collections.

1 Like
12

I am getting a bill 14 months after closing account and paying the due amount. I spoke with a representative last week and assured all is good. I get a letter today from a collector and ViaSat will not speak with me. I will never recommend this shady company, bunch of crooks!

13

Hi @Stephen_Cordle,

Thanks for your post.

I created this new forum topic (Billing issue after disconnect) to better keep track of your case.

Thanks.