Hi @Sjaf,
We are still working on figuring out what was causing your issue. In the meantime, we will give you some GB free while you continue troubleshooting your problems (you will see an initial charge for this data but we will then credit your account that same amount so that it will be free for you.
To help us investigate further, can you please do two things for us next time you are experiencing slow speeds:
- Run a test using fast.com and send us a screenshot
- Run a full diagnostic speed check (with the modem speed) and send us a screenshot as well
If you only use fast.com we will only be able to see your video speeds specifically.
Thank you in advance your help!
Best,
Cat