Slow speeds 4Mbps

[Nacho]

@Sheaautry74

Day 1 for me….this is ridiculously slow! Our horrible internet was much better at 10mb…I’m getting 4!

Hi @Sheaautry74,

I’m creating this new topic so that we can keep better track of your issue.

I noticed that you are a brand new customer but that your first bill hasn’t been paid yet so I’m checking with our customer support team if your service is officially active. Hope to have an update soon.

[Nacho]

Hi @Sheaautry74,

I confirmed that your plan is already active, your official first billing cycle starts on Sunday but your service is already up and running.

In order to rule-out Wi-Fi issues, could you please run a complete speed diagnosis using https://speedcheck.viasat.com/ and share the results with us? Here are some additional instructions to run this test: How to run a speed test from my modem?

Thanks,

Nacho

[Nacho]

Hi @Sheaautry74,

This post is in reply to your reply in a different customer’s thread:

@Sheaautry74

I expect that, but the top speed I have gotten is 20 and that is at 6 o’clock in the morning. I typically am stay between two and nine. I am paying for 75 and have yet to reach that. When I called I was told speeds vary…I get that, but I do not want to pay for 75 and get 9. I can stay with my previous company for 1/2 the price at 10mbps.

I created this topic to keep track of your case, please reply here.

Like I mentioned in my previous reply, you could be experiencing Wi-Fi issues. So, in order to rule-out Wi-Fi issues, could you please run a complete speed diagnosis using https://speedcheck.viasat.com/ and share the results with us?

Here are some additional instructions to run this test: How to run a speed test from my modem?

Thanks,

Nacho