I’m creating this new topic so that we can keep better track of your issue.
I noticed that you are a brand new customer but that your first bill hasn’t been paid yet so I’m checking with our customer support team if your service is officially active. Hope to have an update soon.
This post is in reply to your reply in a different customer’s thread:
I created this topic to keep track of your case, please reply here.
Like I mentioned in my previous reply, you could be experiencing Wi-Fi issues. So, in order to rule-out Wi-Fi issues, could you please run a complete speed diagnosis using https://speedcheck.viasat.com/ and share the results with us?