Hi @clayton0315,
Upon running a speed test from your modem I see good results:
Could you run a few speed tests so I can get a better understanding of the speeds you are experiencing?
You can follow this tutorial: How to run a speed test from my modem?.
Please make sure to:
1 - Use our website Viasat SpeedCheck.
2 - Run the test using the Viasat Browser
3 - Be logged in with your MyViasat account.
Please let me know when you run these tests, you can share them with me here on this post.
Thank you,
Avner