Paying for nothing

Slow Speeds
1

My speeds r very slow almost little to none 1.1 upload with about the same download going on for almost 3 days now really gets old dealing with some kinda issue every month with this crowd I was also told some kinda outage with no restoration time

2

Hi @clayton0315,

I’m really sorry to hear about your bad experience with the Viasat Service.

We’ll take a look at your case and come back with updates shortly.

Thank you,
Avner

3

Hi @clayton0315,

Upon running a speed test from your modem I see good results:

image
image863×268 9.52 KB

Could you run a few speed tests so I can get a better understanding of the speeds you are experiencing?

You can follow this tutorial: How to run a speed test from my modem?.

Please make sure to:

1 - Use our website Viasat SpeedCheck.
2 - Run the test using the Viasat Browser
3 - Be logged in with your MyViasat account.

Please let me know when you run these tests, you can share them with me here on this post.

Thank you,
Avner

4

This is the current test

image0.png
image0.png1170×2532 202 KB

6

Hi @clayton0315,

I can’t see all the metrics from your speed tests. From your screenshot, it seems like you didn’t use the Viasat browser.

Can you try again using the Viasat browser?

You can click on “Download Now” (red rectangle) or you can go to https://browser.viasat.com/.

After that, you should also log in with your MyViasat account. You can click on the top left menu (pink rectangle), select “Login” and then “Customer Login”.

image

Following these steps, you should be able to run a full diagnosis on your network connection,
you can share the result here with me once you’ve done it.

Thank you,
Avner