Slow speeds? Any help?

Slow Speeds
1

https://speedcheck.viasat.com//result/dLbN31AZZgLDSaqpeksj

I’m supposed to have 50mbps. I haven’t gotten anywhere close to these speeds. I’m paying for 50mbps. Is it something I’m doing wrong?


  • Problem description: Slow speeds in both directions
  • What were you doing?: Browsing the internet (banking, shopping, etc)


This post was generated on SpeedCheck

2

I really need help. This internet service is far too expensive with extremely low data caps to be having this many issues.

3

Hi @ryonstewart84,

I’m sorry to hear about this bad experience with the Viasat service.

I’ll take a look at your case and come back with updates shortly.

Thank you,
Avner

7

Hi @ryonstewart84 ,

Do you experience bad speeds all day long or at specific moments of the day (e.g. in the evenings)?

I’d like to ask you to run a few more speed tests but with some different details:
1 - Use the Viasat Browser
2 - Log in to your MyViasat account

Those items are required so we can get all the information we need from your network connection. You can see a detailed tutorial here: How to run a speed test from my modem?.

Preferably run tests at different moments of the day (mornings, afternoons, and evenings), so we can have a full picture of your network behavior.

You can let me know once you run those tests.

Thank you,
Avner

15

Hi @ryonstewart84 ,

We are still investigating your issue and hope to have some updates soon.

We still haven’t heard from you since my last message, could you take a look at it? Running those tests I mentioned would help us better understand the internet experience you’ve been having on your side and potentially detect other issues.

Thank you,
Avner

16

I have ran several speed test and Iv never had close to 50mbps not even over 5-10. This was my most recent one.

17

Hi @ryonstewart84,

Sorry the link you sent is not taking me to a specific test result.

If you run the complete speed diagnosis (which will require you to be on the Viasat Browser and logged in with your My Viasat credentials), then we’ll be able to automatically see your full results on our side. This diagnosis will also give us the full picture to identify/rule-out any Wi-Fi issues.

Thanks,

Nacho

20

Hi @ryonstewart84,

I was able to move your account to a slightly less congested network segment, could you please test again (ideally running the complete speed diagnosis that I described earlier) later today? The changes should become effective in about an hour.

Thank you,

Nacho