My download speeds are less than 2. Uploads are less than 2

Help engineers im at the end of the line and not getting what i pay for.

Hi @cbevis63

Thanks for the details.

I’m having a look at your modem and account right now.

How long have you been having these slow speeds for?

Hi again @cbevis63

I managed to run a few speed tests on your modem, and they seem good at this moment:

When you last ran your speed tests, were these device-only?

Could you run for us a few full Speedchecks, when you have time? That way we’ll be able to cross-check speeds from your modem and your devices, in case there is a Wi-Fi or signal issue happening.

You can follow our guide here: How to run a complete speed diagnosis?

Hi @cbevis63

Were you able to run the Speedchecks? I can’t see any results associated with this account.

I’ll attach the step-by-step below in case you’re having any issues with the process.


Please, follow the guide below and let us know if you experience any issues while testing:

  • You can download the Viasat Browser here: https://browser.viasat.com/.
  • After you install the browser, you need to be logged in on speedcheck.viasat.com.
    • To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
    • The credentials for this login are the same as the ones you use for MyViasat.

image


When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:

:exclamation: The Modem Speed Test is currently not compatible with iPhone/iOS devices. If you don’t have an Android mobile device, please run the test on a computer.

I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate other factors.

Thank you!