Low internet speed

Slow Speeds
26

My problem is still not resolved, I need more help

27

These are my current readings using the speed test on the viasat browser 10:51 a.m.

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28

Hi @Vicdegroote

I see that the last test didn’t take the modem speed as well:

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Please do wait a few moments before completely exiting Speedcheck, this way we can see both speeds and it gets saved on your result history for future reference. :slight_smile:

29

Here is the complete picture. It’s telling me to get closer to the modem, I am only 6 feet away, surely it can reach further than 6 feet?

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image425×927 80 KB

30

My TV is only 2 feet away and it continously buffers, the image quality is poor

31

After I log in to the modem how do I disable the router feature?

32

Hi @Vicdegroote

The SB2+ modem is commonly recommended for use with an external Router, as its Wi-Fi signal can be suboptimal at times. Do you have the Orby router connected right now, or are you testing only from the Viasat Modem?

33

Please have a look at our guide: How do I change Wi-Fi settings on Surfbeam 2+ modem?

In the second menu, the “Router Settings” page should show up for you.