speed very slow less than 2 and at times lass than 1
Hi @updad12
I see that this is your first time posting on the Forum! Thanks for reaching out to us. 
We’ve had a look at your account, and it seems your data usage is more than a typical residential user on our network, so you currently have reduced priority during peak periods, resulting in slower speeds.
(PS: Please keep in mind that the “Unleashed” plan offers Download speeds up to 25 – 150 Mbps , and Upload speeds up to 3 Mbps, so you may see wildly different speeds throughout the day.)
However, I ran a few tests on your modem, and it seems to be receiving great speeds right now (from ~140 Mbps to ~200 Mbps):
In this case, it’s possible that your devices are not getting 100% of the speeds from the modem.
Could you please run for us an advanced speedcheck, so we can cross-check the speeds from your modem and device at the same time? This will let us know if there are any Wi-Fi issues (among other problems).
Please, follow the guide below and let us know if you experience any issues while testing:
Click here for Instructions.
- You can download the Viasat Browser here: https://browser.viasat.com/.
- After you install the browser, you need to be logged in on speedcheck.viasat.com.
- To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
- The credentials for this login are the same as the ones you use for MyViasat.
When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:
PS: The Modem Speed Test is currently not compatible with iPhones. If you don’t have an Android mobile device, please run the test on a computer.
Hi @updad12
I see that you’ve managed to run the advanced speedchecks last week. 
For further investigation, could you please run a few more of these tests, but during different periods of the day? Your modem speeds were very high when I tested during the early afternoon, so it’s possible there is some fluctuation happening in your account during the peak evening period of traffic.
Your tests seem to be all from the hours of 9 PM EDT to 11 PM EDT, so if you could run a few more during the morning and also afternoon, that would help clarify this issue.
Also, do you recall if your device used to run these tests was far away from the modem? There is a clear discrepancy in 90% of the tests between your device speeds and the modem speeds, even when the modem shows better speeds. Is the modem located near this device, or is it in another room/floor?