Issue with data usage

[Nathalia]

Hi @jesiekatt62 ,

Apologies for the delay in replying.

Regarding the Amazon Prime Video buffering issue, these are the instructions to manually adjust the video definition: How to Change Amazon Prime Video Streaming Quality on Any Device - Guiding Tech.

What I can tell you so far during our investigation, is that there does not seem to be any congestion in your area at all, and this new cable you’ve received is working properly.

We’ve ruled out some other problems, and it’s possible that your current issue is the Wi-Fi signal, not the modem itself (as your modem shows good speeds on our end, but your experience with the devices is very different).

1. The TV you are using right now, is it far away from the modem?
2. Could you please run a complete speed check standing right beside the TV?

How to run a speed test from my modem?

On the Speed Check website, there is the possibility of running your speed test both from your device and from your modem. [image] First, we need to ensure that two conditions are met: You are using the Viasat Browser to run this test. You can find more about the Browser and download it here: https://browser.viasat.com/ You need to be logged in. To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below. The credentials for this login are the same as …