Issue with data usage

Hi @jesiekatt62 ,

Apologies for the delay in replying.

Regarding the Amazon Prime Video buffering issue, these are the instructions to manually adjust the video definition: How to Change Amazon Prime Video Streaming Quality on Any Device - Guiding Tech.

What I can tell you so far during our investigation, is that there does not seem to be any congestion in your area at all, and this new cable you’ve received is working properly.

We’ve ruled out some other problems, and it’s possible that your current issue is the Wi-Fi signal, not the modem itself (as your modem shows good speeds on our end, but your experience with the devices is very different).

  1. The TV you are using right now, is it far away from the modem?
  2. Could you please run a complete speed check standing right beside the TV?