Hello! I have been a viasat customer for about 5 months now. Our network speed has slowly gotten worse to the point that without high speed data, it took me 15 minutes to be able to download the forum app. I did speak to support about this, and they have someone coming in a few days to check out our equipment.
Due to this, however, we have had to keep buying high speed data just to be able to work. We are burning through our high speed data pretty fast(15gb a day) just by working and maybe an hour or 2 of Netflix. I then saw that last Saturday, we somehow went through 69.8GB of data in one day! My roommate and I were out majority of this day. We got home about 12am, watched an hour of Netflix, then went to bed.
I’m just trying to understand how we used so much data in one day, and how we are averaging roughly 15 gb a day. I obviously can not continue to buy 15 GB a day just to work.
Thank you for your message. Would you like for us to run an analysis of your data usage? That way we can look at the applications and devices that are using data and provide you a detailed report via direct message. If you’d like this, just let us know if you consent.
I think the dude that set me up made it so I cannot secure the modem, I have called tech support twice still not secure. I can go through 30 to 40 GB when I am at work. What the %$@!!. I was slow as heck until I got a TPlink Modem and Cat 8 cables then my new Computer has dual ports and combines Bluetooth and WiFi all together. But when the data is gone not worth a $$#@@. Always thinking of Hughes but not sure I can afford to switch.
I feel that. We get fiber in January. I plan on cancelling immediately. Didn’t even answer here because I have 0 idea how my Xbox caused me to use 69.9 GB of data in one day when that was the day I hooked it up since moving here and just used it for Netflix for an hour before bed.
Their tech also no showed. Called support, they said a tech can now come in 2 more weeks. Told them don’t bother. Company is tragic.
I understand how frustrating the situation may feel. Sometimes consoles perform system updates and game updates automatically. Netflix can use up to 3GB per hour in full HD and up to 7GB in 4K, which is why we’ve recommended the data saver experiment, as it could help you save data.
I understand and thank you for you looking into it. You guys are great on the forums.
However, having the tech not show, and then viasat not even reaching out about it, then telling me it’ll be 2 more weeks for a tech just put too sour of a taste in my mouth to remain with the company.
Good Luck trying to understand Viasat.
We can only see being ripped off.
We have no choice but to use them out where we live.
Viasat is the only providers here. Believe me I’ve been looking!
We have been customers for 3 years and it only gets worse!
I have been keeping a ledger on the usage.
We have 150GB plan.
We only watch 1 hour of Swamp People in 6:30-7:30am. and
I turn the Viastat modem off / unplug it.
We was setting at 54.3GB and when I plunged the modem back
in we showed at 53.7.
Could someone tell me how we used GB’s when the modem
was OFF?
We can win for loosing here. And we all ways run out of our plan
and that is NO movie watching!
I understand, however, if you’d like for us to troubleshoot it a bit more, I’ve added more high-speed data free of charge to your account. You might see this reflected in your bill but we’ve added a credit of the same amount so it will cost nothing for you.
We are actually not sure if a technical visit would improve your situation since we are not seeing anything that could indicate hardware issues in our system, so we’d like to investigate a bit more if that would be okay with you.
You are free to do so! I did explain to the support rep that it’s on and off.
So one day it will show we need a dish alignment and that there’s an issue with the connection between the modem and dish(on the viasat apps diagnostics), then the following day it will show nothing. Then back to showing issues a couple days later and so on.
Would it be helpful if I write down the date/time it shows this next and report it here? Can also take screenshots if needed.
I also appreciate the data. I’m obviously still very unhappy with how it all went down, but it’s nothing against you guys here on the forum. I’ve seen that you all try your absolute best here.
I HAVE BEEN BACK AND FORTH FOR THE LAST TWO DAYS WITH LEONARDO VIASAT REP. INREGARDS TO OUT RAGIOUS RATES & DATA THEY SHOW WE USED. NOW I GET AN EMAIL
“This is a confirmation that on 09/27/2023 you purchased more High-Speed data.
Account Number: [redacted Personal Info]
Amount of data purchased: 30 GB
Cost: $39.99
The charge for this additional data will be added to your next billing statement.
Purchased data needs to be used by the end of your bill cycle date on 10/04/2023”
I NEVER REQUESTED THIS OR AUTHORIZED ANYONE PURCHASE FOR HIGH SPEED DATA
I HAVE BEEN ONLINE FOR SEVERAL HOURS AND THERE IS NOTHING ABOUT IT THAT IS HIGH SPEED !
IT MOVED VERY SLOW AND STANDS STILL/WITH LONG PAUSES.
Please rest assured that this was data that was added to you as courtesy, as explained in my direct message to you. You might see this charge in your bill, but we’ve added credit of the same amount so it will not change the amount you will pay.
Just wanted to show you an example. About an hour ago WiFi was alright. Now it’s slow and showing just the dish. It will alternate between all 3 showing as an issue. I’ll try and get a picture next time it changes.
It’s just strange how it cycles through showing each thing as a problem on day, then the next our WiFi speed will be fine(no buffering or anything). Maybe faulty equipment?
