Internet unusable

Hi @EliteGamer69 ,

A possible explanation to the difference of the speeds presented by Speed Check and the other tools is that your connection is currently unstable, resulting in this discrepancy.

When you get a chance can you please run a complete speed diagnosis using This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.

Here are some instructions to run the test: How to run a speed test from my modem?

Please note that the full diagnosis on Speedcheck is not supported for iPhones, you should instead use an Android phone, Windows or Mac laptop.

Sorry about the inconvenience, we are working to enable this test in iPhones too.


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