Poor service on Everything

Slow Speeds
1

So here we are yet again! The tech came finally and said my modem had stopped working and satellite was supposed to be fixed.
My Internet is still terrible nothing has changed.
I was told they would credit my account for the two months it wasn’t working. $45 is all they credited. I have never seen such crappy service, in all my life. I have seen nothing positive at all with this service

2

Hi, @Mgetridge,

Thanks for your message. I saw that the tech visit was completed on 22 Oct.

I’ll check what might be the cause of the issues you reported. I’ll let you know when I have more details.

4

@Mgetridge,

I know we probably asked this before, but since you have a new modem, it would be useful if you rerun some modem speed tests, as follows:

1 - Open the Viasat browser – this test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test (wait for both tests - modem and device - to complete)

If you can’t download the Viasat browser, that’s ok. In that case, please run the tests and send us screenshots of the results.

I did some tests now and I could see good speeds:

image
image721×194 5.94 KB

Do the bad speeds usually happen only in the evening?

5

There is only me and my husband, we don’t game, don’t do anything other than fb and calling. It constantly spins and not stable internet comes on. I can’t even use my laptop to open a simple OneDrive or word screen
Beyond frustrating!

7

Hi, @Mgetridge,

We just made some changes to your network, in order to try decreasing some congestion issues you could have in the evening.

The changes might take up to one hour (from now) to be applied. Please let us know if you see any improvements.

Thanks!

8

Hi @Mgetridge,

I see that you posted in this other topic (Class action lawsuit - #19 by Mgetridge)

We can use this thread to keep proper track of your case. We are taking a look at your account now.

Thanks,

Nacho

10

Hi @Mgetridge,

When you say “internet in and out” you mean that you were experiencing offline events? Or would you say slow speeds?

Thanks,

Nacho

13

Internet doesn’t work at all, I have to reboot , it’s slow or don’t work at all, the box is still very hot to touch.
I can only do evening appointments for service

17

Hi, @Mgetridge,

I see that the visit is scheduled for 16 Dec.

Besides that, we made another attempt to adjust your network. We’ll be able to better assess the impact of that after the visit, so we’re sure the router is not affecting the speeds.

Thanks

19

Thanks for the update.