Hi @crynard54,
Can you please run an advanced speed check and send us a screenshot? You can find instructions on how to do this here: How to run a speed test from my modem? Being able to see both the device speeds and modem speeds will allow us to get a little bit more information about your modem so that we can try to see what the issue is. Here is an example of the screenshot we are looking for:
Thank you,
Cat