90% of the time comparable to dial-up

Slow Speeds
1

Post to track @Rich’s issue

2

Hello @Rich,

We see you posted about your Viasat internet connection being unreliably slow. I’ll definitely see what can be done to improve your experience!

Could you kindly let us know if you’re seeing slow speeds at specific times of day, or throughout the entirety of the day? We’d also appreciate it if you could do an advanced speed check for us, as indicated in this thread: How to run a speed test from my modem?. With that information, we’ll be able to investigate possible causes for your slow speeds.

Thanks in advance!

3

Thanks for replying Gregorio, there is no rhyme or reason to the poor performance - I will attach a history of speed checks to this reply from the last couple of days which use the Viasat browser and your speed check tool. Only one of the results is where it should be (actually even higher), everything else is 50% or much less as you will see. I have run it with my security software set to normal, or completely disabled and that makes no apparent difference. We have only had the account active since May and the performance has been pretty consistently poor. I will follow up on your advance test request now.

4

@Gregorio - apparently I was already running the advanced test, so here’s an updated CSV with two more test I just run, one poor, one horrible. :wink:

And to clarify, I’m doing standard stuff - web browsing, using web apps through websites, uploading and downloading files and email. We also stream a bit, but I’m not trying to do any on-line gaming or VPN access - so there’s really no reason why the service shouldn’t be able to handle it.

5

Oh, forgot some further details. I am hard wired to the modem - and I also did a speed test with my phone using the wifi aspect, it is reporting 6.01 Mbs download with a ping of 1122

6

Hello again, @Rich !

Thanks for the prompt answers, I’ll take a look at that CSV and investigate things from our end. It might take me a day or two to investigate, but i’ll get back to you ASAP.

7

Hello, @Rich

I’ve concluded my investigations. will be sending you a private message with further details!

11

Hi,

For public acknowledgment, we’ve talked to @Rich over DMs, and after a tech visit was made, the situation seems to have improved, but if you still have issues or if you find new ones, don’t hesitate to post them here.

Thanks,
Leonardo