Equipment return problem

1

I cancelled my service and am preparing to send my equipment back to Viasat. A review of the return procedure shows the box and what goes inside: Modem, power supply, cord and the TIRA. Good so far.

What happens to the Hitron ARIA2210 Router they recently installed?

I read in the forum that Viasat has a habit of charging people various returned equipment charges, and I want to make sure I don’t fall victim to the same thing.

3

Hi, @ramesess,

I’m confirming with the team. Once I have the feedback I’ll let you know.

Thanks!

4

Hi, @ramesess,

I received confirmation that the Aria router does not need to be returned.

Let us know if you need anything else.

Thanks!