I just did a speed test and my download speed is 0.4?? How can we correct this?
Thanks
Sorry about this experience you’re having with Viasat.
The test you ran, do you happen to have a screenshot of it, so we can compare to your modem speeds?
Also, have you had any bad weather lately, or were your speeds always slow? Is this a recent issue?
Lastly – if you could run for us an advanced Speedcheck, it would help a lot in investigating the issue. I will attach the instructions below! 
Please, follow the guide below and let us know if you experience any issues while testing:
Click Here for Instructions.
- You can download the Viasat Browser here: https://browser.viasat.com/.
- After you install the browser, you need to be logged in on speedcheck.viasat.com.
- To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
- The credentials for this login are the same as the ones you use for MyViasat.
When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:
The Modem Speed Test is currently not compatible with iPhone/iOS devices. If you don’t have an Android mobile device, please run the test on a computer.
I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate other factors.
Thank you!