Painfully slow speeds

My speeds are consistently slower than they were a year ago. My speeds averaged 10-20 mbps a year ago now they are ALWAYS 3mbps or slower. I am not over my data cap these are my speeds the day after my data resets.

Hi @515_taylor

I’m investigating your setup right now, but in the meantime, could you run for us a few full speed diagnosis tests? I couldn’t find any on your account.

Please, follow the guide below and let us know if you experience any issues while testing:

  • You can download the Viasat Browser here:
  • After you install the browser, you need to be logged in on
    • To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
    • The credentials for this login are the same as the ones you use for MyViasat.


When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:

:exclamation: The Modem Speed Test is currently not compatible with iPhone/iOS devices. If you don’t have an Android mobile device, please run the test on a computer.

I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate other factors.

Thank you!

Hi again @515_taylor

We’ve identified a possible fix for your internet setup and changed your network configuration.

This fix will go into full effect in 1 hour from now.

After that, could you please run more speed checks whenever possible?


That helped for two days and I saw speeds between 15-25 mbps but it’s slowed back down now it’s 4:52 in the morning and it’s around 5mbps and has been around 5mbps for the last 24 hours

And now it is back down around 2mbps

Hi @515_taylor

Sorry about that. I’m checking whether your network changes are still in effect or if something overlapped them.

In the meantime, could you run for us a few of those speechecks so we can see your speeds in case we need to escalate? I checked your account in but couldn’t find any results.

If you need help in running them, you can check the instructions here:

If possible, try to run these tests with a few hours in between, so we can check if there’s any peak period issue going on, too.

Thank you!

My system check is now flagging a WiFi modem problem

Hi @515_taylor

That could be due to the distance between your device and the modem.
Could you send us the results?

I still can’t see any on your account. Are you able to login to the Viasat Browser?

Yes I’ve been logged into my viasat browser


Hi @515_taylor

All right, thanks for the feedback.

Could you send us screenshots of the last few tests? I’ll have to escalate your issue to the Speedcheck team, because not a single result shows up in your account.

The picture you sent on the previous email was far too small to be seen, it looks like you took a picture with another device. :frowning:

You can take a screenshot using the keys CTRL + PrintScreen (PrtSc), and then attach it to the email using the “insert attachments” input.

PS: you’re using the email from your MyViasat account to log in to the Viasat Browser, right?

I’ve also switched to the “unlimited” plan hoping that would give me access to better speeds but no still just as slow.

Hi @515_taylor

I see that you just changed to another plan earlier today, I wasn’t aware of that before your other post.

We’ll have to wait a while before our tools update your account on our system, to check why this new setup is also presenting slow speeds.

Thank you for the screenshot! I believe the error showing in the modem test might be tied to our previous Speedcheck issues.

Are you currently connected directly to the Viasat modem, or behind an extra Router?

I am using wifi directly through my viasat router.

Got it. Are you connected to any VPNs?

I don’t even know what that is