I am trying to download a game and the internet is so slow that it is taking days to download. I have plenty of GBs to use but this has been happening for a long time. I have tried all the ways listed to get better speed with no improvement.
Hi @Patrick4242
Sorry about this situation. I see that this is your first time posting on the Forum, thanks for reaching out! 
We’re currently investigating your setup to find possible causes of your slow speeds. In the meantime, could you please run for us a few Advanced Speedchecks, so we can cross-check the signal quality and speeds between your modem and your devices?
Please, follow the guide below and let us know if you experience any issues while testing:
Click Here for Instructions.
- You can download the Viasat Browser here: https://browser.viasat.com/.
- After you install the browser, you need to be logged in on speedcheck.viasat.com.
- To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
- The credentials for this login are the same as the ones you use for MyViasat.
When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:
The Modem Speed Test is currently not compatible with iPhone/iOS devices. If you don’t have an Android mobile device, please run the test on a computer.
I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate other factors.
Thank you!