Download and upload Speed issues

The download and upload speeds are terrible. I need help with getting faster service please. 2.1mbps download

Hi @csealy156 ,

Currently your modem is receiving really good speeds!

I noticed that the Speed Check test that you performed yesterday is also presenting acceptable speeds for your plan.

When you get a chance can you please run another test, but this time a complete speed diagnosis using This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.

You can find the complete instructions on how to run it here: How to run a speed test from my modem?


Hi @csealy156

We haven’t heard from you in a while.
Are you still experiencing issues with your connection?

Please let us know if you were able to run the Speedchecks, and if you still need assistance with this issue.