The download and upload speeds are terrible. I need help with getting faster service please. 2.1mbps download
Hi @csealy156 ,
Currently your modem is receiving really good speeds!
I noticed that the Speed Check test that you performed yesterday is also presenting acceptable speeds for your plan.
When you get a chance can you please run another test, but this time a complete speed diagnosis using https://speedcheck.viasat.com? This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.
You can find the complete instructions on how to run it here: How to run a speed test from my modem?
Thanks,
Isabela
Hi @csealy156
We haven’t heard from you in a while.
Are you still experiencing issues with your connection?
Please let us know if you were able to run the Speedchecks, and if you still need assistance with this issue.
Thanks!