My speeds have gradually been slowing

1

My speeds have gradually been slowing again, after the tech last fixed the problem. This morning I am getting 51.1 upload and 5.2 download. My android is better than that with only 3 bars of service on 4G. Its a clear, sunny day. How can this be fixed?

2

Hi @cdsexton

We’re currently investigating your setup, but I ran a few tests on your modem and it seems to be receiving good speeds:

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  1. When you get a chance, can you please use a laptop or Android phone to run a complete speed diagnosis on https://speedcheck.viasat.com, with the Viasat Browser? This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues, amongst other problems. You can follow our guide: How to run a complete speed diagnosis.

  2. Do you notice the slow speeds at specific hours, or does it happen throughout the entire day?

3

By the way, it looks like your modem is currently set to “Bridge Mode”, which disables the Wi-Fi.

Do you use another Router, or an Ethernet cable?

5

No I do not. I’ve not changed it since the technician was here.

6

When the technician was here some months ago he connected my router to another device.

7

Hi @cdsexton

Thanks for the info.

Does the device connected to the modem look like this smaller box?

image

8

Yes… just like that one.

11

Hi @cdsexton

Thanks for the info.

We’ve identified a possible fix for your issue, and made some changes to your network configuration.

These changes will be in full effect exactly 1 hour from now.

After that, could you please use a laptop or Android phone to run a complete speed diagnosis on https://speedcheck.viasat.com, with the Viasat Browser?

You can follow our guide: How to run a complete speed diagnosis.

Thank you!

12

Thank you. I will not be home until Sunday but will update you them.

1 Like
13

Hi again @cdsexton !

Were you able to run a few speedchecks?

I tested your modem and it seems to be receiving good speeds:

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Please let us know if you need any help with the tests :slight_smile:

14

Thank you Nathalia.

I have not yet been home. Hopefully tomorrow night. I will try Wednesday morning.

15

Good morning,

I realize you have been trying your best to improve my internet but as you can see from the attached screen shots, this morning my Viasat internet is useless. I am having to depend more and more on my phone as a hotspot. This is very discouraging. We may have to find another solution for our internet service if this cannot be improved.

Thanks.

image001.png3840Ă—1080 249 KB

17

Hi, @cdsexton,

I see the upload speed on your device is slow. When we tested your modem directly, we saw good upload speeds, like this:

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We’d like to check if this could be a Wi-Fi issue. When you have a chance could you run a complete speed diagnosis test? This is how to do it:
1 - Open the Viasat browser – this test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test (wait for both tests - modem and device - to finish)

Sorry for the inconvenience, and thanks for your cooperation!