Connectivity issues

My upload speed is horrendous, I explained to the rep that I worked from home so I needed good internet… I just had this turned on yesterday evening, it’s completely slow… sometimes I loose connection from the internet…. I was expecting better considering the price…

Hi @rockjones1320

I’m sorry about the bad experience you’re currently having with Viasat.

I noticed you created another topic on Poor internet service, which is mostly the same as this one, so I’ll be replying over this thread – that way we don’t get confused!

When you have the time, can you please run a full speed diagnosis so we can cross-check your modem speeds with the speeds your devices are receiving?

Steps for the test with modem and device speeds:

  • You can download the Viasat Browser here:
  • After you install the browser, you need to be logged in on
    • To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
    • The credentials for this login are the same as the ones you use for MyViasat.


When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:

I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate other factors.

:exclamation: The Modem Speed Test is currently not compatible with iPhone/iOS devices.