Can’t upgrade, but…

Hi @adamcabeza ,

As we said before, your plan was never changed in the system, so the perceived speeds being better might have been a coincidence, but it is weird that with the speeds mentioned you aren’t able to stream without buffering, which is why we want to run a few tests to verify your network situation and find what might be wrong.

Could you kindly run an advanced speed check? The advanced speed check shows your device and modem speeds separately, as well as a few other bits of information that can help us better identify the issue. Here’s an article with detailed instructions on how to run it: How to run a speed test from my modem?

Please also run a test from (this test will verify video speeds specifically) as soon as you finish running the Viasat Speed Check.

These two tests will provide us with some information that will help us investigate.