Cable needs replaced

The cable running through the wall and directly to the satellite some how got damaged (I think my fiancé accidentally cut it with a shovel). How do I get a technician to come out and replace the cable? I’m not knowledgeable enough to be able to install a new cable on my own so I would need a technician to come out and repair it.

1-855-463-9333, Number for customer care!

Hi @Bonjorbitch ,

The phone number that @Mannyrue sent is correct, so you can call them to schedule a technical visit.

Alternatively, we can schedule it ourselves if you would prefer that.


Hi @Bonjorbitch

We noticed your tech visit was completed successfully earlier today and the technician replaced your cable. :slight_smile:

Your modem is back up and shows good speeds on our side.

Let us know if you need any additional assistance on this topic!