I’ve had this service for two weeks and for the last three days I have been struggling to get a technician out to see what the problem is. I have tried logging into the router as admin to see if its possibly the router. I have downloaded several satellite positioning applications to see if the dish was out of alignment. I have contacted support three times and today a technician was scheduled to arrive but never showed. It was scheduled 3 days ago. I call support today and May 7th is the earliest they can get out here. I am done with the battle. I have no television, no one to come look and see if it can be fixed. What should I do?
Hi @rondamihalek,
Sorry about the slow reply. I’m trying to find your account but will need more info, I will send you a private message for you to securely provide your account number.
Thanks,
Nacho
Were you able to have your service call? We’d like to help you out with this issue, but we still don’t have your account information, so we can’t track the visit in our system.
You previously received a private message to request your account info – I’m sending another one to make sure that we can assist you, if you still need help with this problem.
If you don’t receive the private message notification on your email, please let us know.
I was able to find an account under the email [redacted], and I see that you already requested to disconnect on May 6th. The disconnect will come through on May 24th.
We’re sorry about being unable to help you. If you decide to cancel the disconnect, let us know and we will request to expedite any service calls you may have pending.
Thanks!