Biggest scam ever

Called to cancel my account was told it would be canceled. Next month get a bill for a service i was no longer using i took the thing off the roof and everything called again to find out it WASN’T Canceled, i was lied to and they were trying to charge me for a month of service I NEVER USED i didnt even think i had it being that i CANCELED. Now they sent me to Collections this company is a JOKE.

Hi, @Englert.raeanne,

Sorry for the bad experience. I’ll check what happened, and as soon as I have some feedback from the team I’ll let you know.

If you want, you can also call the customer care line at 855-463-9333, they will be able to check billing issues.


Hi @Englert.raeanne

Sorry for the delay.

We spoke with the Billing team, and they explained the situation to us.

I’ll send their reply to you over a private message. :slight_smile: