Hi @euphorbia123,
I was taking a look at your case but I couldn’t identify the issue it.
To help me troubleshoot your case could you share with me a speed test
from your modem?
You can follow this tutorial: How to run a speed test from my modem?
Please notice that for us to get the most valuable pieces of information you have to use the Viasat Browser to run that test. You can download it here: https://browser.viasat.com/
Thank you,
Avner