Wifi keeps dropping

Connectivity
2

Hi @charvilfarm ,

Thanks for your contact. I’d like to ask some questions to better understand the problem and investigate:

  1. Is the modem turned off when the Wi-Fi drops? If it stays turned on, how do the lights look?
  2. Does this happen across multiple devices?
  3. Does this happen consistently during the day?
  4. Are you able to use an ethernet cable with one of your devices? If so, when you are using an ethernet cable does it still happen?
  5. Can you please share an advanced speed test ran from speedcheck.viasat.com ? Here’s an article with detailed instructions: How to run a speed test from my modem?

I understand this is a lot of questions but these will help us figure out more accurately what the issue might be.

Thanks,
Leonardo