I just had a new install for a 75Mbps plan. I tried out the speeds just after bidding my installer goodbye. I’m getting a whopping < 5Mbps! I have downloaded the Viasat browser and completed three speed tests. Where do I send these tests?
Thanks for your message and for taking the tests in the Viasat browser.
I can see the results. It seems that there is some issue with the Wi-Fi signal since the modem speeds are better.
Is the device far from the router? Could you try checking the speeds closer to the router?
I will check if other factors are affecting the speeds and once I have more feedback I’ll let you know.
I made an overall verification and at this moment there is no apparent issue. This is the last result I got from your modem:
Did you notice any improvements? Let me know if the speeds are better now. If not, please run a speed test as you did the last time.