it has been very slow since the day i got it
Hi @nordicprince69,
I’m sorry for your service issues, we’ll take a look and verify what’s happening. Can you please run a complete speed diagnosis using https://speedcheck.viasat.com? This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.
You can find the complete instructions on how to run it here: How to run a speed test from my modem?
Thanks,
Leonardo
We have detected that your antenna is mispointed, which results in degraded service and connectivity issues. You might want to consider attempting a self-repoint.
You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?
If a self-repoint doesn’t sound viable, then we can look into scheduling a technician visit to repoint your antenna and improve your experience.