Very slow speeds?

it has been very slow since the day i got it

Hi @nordicprince69,

I’m sorry for your service issues, we’ll take a look and verify what’s happening. Can you please run a complete speed diagnosis using This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.

You can find the complete instructions on how to run it here: How to run a speed test from my modem?


Hi @nordicprince69

We have detected that your antenna is mispointed, which results in degraded service and connectivity issues. You might want to consider attempting a self-repoint.

You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?

If a self-repoint doesn’t sound viable, then we can look into scheduling a technician visit to repoint your antenna and improve your experience.