Hi @dickthomps ,
The picture I shared previously were the speeds on your modem, and they appear to be quite good: 38.65 Mbps download and 5.05 Mbps upload. Your plan promises download speeds of up to 25 Mbps and upload speeds of up to 3 Mbps, so these results are above expectations!
However, I understand that the speeds you’re experiencing may still seem lower than expected. When you get a chance can you please run a complete speed diagnosis using https://speedcheck.viasat.com? This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.
Here are some instructions to run the test: How to run a speed test from my modem?
Thanks,
Isabela