Slow speed again

Slow Speeds
1

speed is very slow again

2

Hi, @bspence,

I’m checking that now, I’ll let you know when I have some feedback.

Thanks

3

Hi, @bspence,

Please, when you have a chance run a complete speed diagnosis as follows:

1 - Open the Viasat browser – this test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test (wait for both tests - modem and device - to finish)

I’m seeing good speeds from your modem now, so that test will help me understand the issue.

Sorry for the inconvenience, and thanks for your cooperation!

5

still have slow speeds modem is wired in

6

Hi, @bspence,

Sorry for the slow reply! I did not find any apparent issue, so far. The only thing I’d say is that you might experience slower speeds in the evening eventually.

I just tested your modem and the speeds now are looking good. Please let us know if the issue still persists.