Still slow speeds after reboots-East Coast

1

Slow speed can’t work. Have tried multiple reboots

3

Hi @dickthomps ,

I sent you a private message related to your account so that I can assist you further. When you have the chance, please reply there and I will continue to help you on this thread.

Thanks,
Isabela

7

Hi @dickthomps,

I changed something in your account configuration. The change will fully get applied in about an hour. Hopefully this change improves the speeds.

Please let us know if that works.

Thanks,

Nacho

9

It definitely seemed to be better this morning, but still only able to get about 3-4 mbps. I was able to download an update I needed that I couldn’t do yesterday. I still hope it gets back to the 8-10 we normally have.

Richard Thompson

11

Hi @dickthomps ,

I noticed that your modem is currently receiving great speeds!

image
image1070×240 5.89 KB

Have you noticed a more significant improvement in your experience since yesterday?

Thanks,
Isabela

12

If you say 5mbps is “great”, than it is what it is. We are used to around 10 (until a few days ago) and we pay for 25. It is better.

Richard Thompson

13

I would like to add the speed this morning now seems to be as it was. Thank you.

Richard Thompson

14

Hi @dickthomps ,

The picture I shared previously were the speeds on your modem, and they appear to be quite good: 38.65 Mbps download and 5.05 Mbps upload. Your plan promises download speeds of up to 25 Mbps and upload speeds of up to 3 Mbps, so these results are above expectations!

However, I understand that the speeds you’re experiencing may still seem lower than expected. When you get a chance can you please run a complete speed diagnosis using https://speedcheck.viasat.com? This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.

Here are some instructions to run the test: How to run a speed test from my modem?

Thanks,
Isabela

15

This looks excellent from my computer. https://speedcheck.viasat.com//result/xLXySqYEcEqE11qjWh5a Whatever the issue was, it’s fixed. Question: can I also run the same test from a mobile device to determine if the wireless router is slowing things down on my mobile device?

Richard Thompson

16

I have checked my mobile device, https://speedcheck.viasat.com//result/sh5LczseCvQBZ9L5m28G, and everything looks great now. Thanks!

Richard Thompson

17

That’s great!

If there is anything else we can help you with, don’t hesitate to reach out.

Best regards,
Isabela