Slow speed and poor picture quality

Hi @jbmeister,

Upon running a speed test from your modem I see good results:

I know this doesn’t represent the experience you’ve first mentioned.

Do you experience bad speeds all day long or in specific moments of the day?

Besides this question, I’d like to ask you to also run a few speed tests so I can see the speeds you are experiencing on your end. You can follow this tutorial: How to run a speed test from my modem?.

Please make sure to:
1 - Use the Viasat Browser
2 - Be logged in on the website

Please let me know once you’ve run a few tests.

Thank you,